Diagnostics of Service to the Client: Studies of Satisfaction of the Client.
The satisfaction of the client and his loyalty are essential components to increase the competitiveness of the organizations. The identification of the needs and expectations of the clients at different segments are fundamental to reach their satisfaction.
The models of Total Quality such as EFQM's case, and the ISO quality 9001:2000 norm demand direct information of the clients, as indispensable requirement in the way towards the managerial excellence.
Novasoft uses methodologies based on the EFQM Model to elaborate plans and strategies of clients' satisfaction.
